Last updated 18 October 2026
Any unused amount in your TypeDeskAI account belongs to you. To ask for it back, write to contact@durvaai.com from your registered contact. After verification the amount is returned to the original payment method, normally within 10 working days. There is no waiting period before you may ask.
Amounts already consumed are not refundable. Payment gateway charges applicable to the refund may be deducted.
A welcome bonus is a free promotional credit, not money you paid. It is not refundable and cannot be exchanged for cash, and any part of it left unused lapses 30 days after the account is opened.
Money is taken only after a job finishes. If an extraction, a translation or a draft fails through a fault on our side, no amount is taken; where an amount has been taken it is returned to your balance automatically and you do not need to ask.
An unused balance stays valid for 12 months from your last activity — logging in, using any service, or adding money — and that period starts afresh with each such activity. This rule does not delay or affect a refund you ask for while the balance is valid.
If an account has had no activity for 12 months and no refund has been asked for, the unused balance lapses and is retained by the Company, which has kept the account and its records maintained for that period. The account's personal details are then removed as described in the Privacy Policy.
If, after a balance has lapsed, the account holder writes to us with a genuine reason, the Company may, at its sole discretion, restore or return the lapsed amount.
Every document is generated on demand and is a draft meant for an advocate to check and refine, so an amount is not refunded merely because a draft needed editing. If a draft is materially wrong or unusable, write to us and we will look at it individually.
If we revise a rate and you do not wish to continue at the new rate, you may stop using the service and claim a refund of your unused balance under clause 1.
If an account shows a repeated pattern of deposits and refunds that is not consistent with normal use of the service, we may review that account and take appropriate action.
There is no subscription to cancel. You may stop using the service at any time and ask us to close your account from My account inside the app; clause 1 governs any balance left in it.